Returns Policy

Our returns policy is in addition to your rights under the Consumers Guarentee Act, Sale of Goods Act and Fair Trading Act.


Change of mind returns:

  • Returns will be accepted if it received in a saleable condition within 7 days or purchase. We reserve the right for this being refused after assesing the goods.
  • Proof of sale must be included.
  • Returns will be shipped at the customers expense. A restocking fee will be deducted of 2% of the value ot the goods.
  • The shipping fee is not refundable.
  • Return of goods is done at the customer expense.


Good that can not be returned:

  • CPAP Sleep Apnoea parts
  • Face masks
  • Over the Counter medicines or presciption medicines
  • Consumable products
  • Vitamin supplements


Damaged Goods:

  • Although care is taken in the shipping process, if your item arrives damaged plesae contact us and provide photos of the item and delivery packaging for a speedy resolution.


Other returns:

  • Returns will be accepted if the product is faulty or unsafe